Frequently Asked Questions (FAQs) on YU Yutopia (YU5050)


FAQs : Frequently Asked Questions about YU Yutopia (YU5050)

Frequently Asked Questions (FAQs) on YU Yutopia (YU5050)
FAQs on YU Yutopia

This post contains frequently asked questions about the YU Yutopia. The FAQs have been based on the questions we have been asked on our Facebook Page and the general queries related to the device. If the answer you're looking for is not available here, please leave a comment here or on our FB Page or email us at info@yurekasupport.com.



Roadmap
 : availability | specifications | hardware | camera | after sales support

Important Question : What's the price of YU Yutopia?

Answer : YU Yutopia is originally priced at ₹29,999, however for a limited period of time it is available at ₹
24,999 only exclusively at Amzon India. It also comes with a range of launch offers read more details regarding the same here: YU Yutopia Launch Offers.

a) availability related

1. Where can I get the YU Yutopia (YU5050)?

Ans : YU Yutopia (model no: YU5050) is exclusively available on Amazon India. You can purchase Yutopia directly at the following link: YU Yutopia on Amzon India.

2. How long would it take the phone to be delivered?

Ans : It depends on your geographic location. On an average Amazon takes 1-7 working days to deliver products across the country.

3. How do I return a defective product?

Ans : Any YU devices purchased from Amazon.in comes with a 14 days (no questions asked) return 
policy. You can return your product within 14 days of date of delivery for a full credit of the amount you paid.

4. What are the modes of payment? Or, Is COD (cash on delivery) available on Yutopia?

Ans : Yes, as mode of payment is based on Amazon India's policy which includes COD. Other payment options include credit card, debit card, Amazon Gift Cards etc.

5. Is EMI option available on Yutopia?

Ans : Yes EMI is available as per Amazon India's EMI Policy.
Read EMI Policy here : Amazon India EMI Policy.

c) specifications related

Complete specifications : YUYutopia Complete Specifications

d) hardware related

1. What is screen size and pixel density?

Ans : Screen size is 5.2" QHD (2560x1440) display. Pixel density is 565 ppi.

2. Does it have protection glass?

Ans : Yes, it comes with Corning Concore Glass.

3. Tell me about the processor.

Ans : Qualcomm® Snapdragon 810 (MSM8994) processor Quad-core 2.0 GHz Cortex A57 + quad-core 1.5 GHz Cortex-A53 and Adreno 405 GPU.

4. Tell me about RAM and how much RAM is available after first boot?

Ans : It has DDR3 4GB RAM. After the boot approx 2.0 GB is available.
         
5. How much is the internal storage? How much is available for use?

Ans : ROM or internal storage is 32 GB. Around 24 GB is available for apps and mass storage.

6. Does it supports external SD cards? Can I move my apps to SD cards?

Ans : Yes, it supports up to 128 GB external SD Card. Yes, move to SD card option is available.

7. How many sensors does it have?

Ans : G-sensor, L-sensor, P-sensor, 6-axis Gyroscope, Electronic compass and Barometer

8. Does Yutopia support USB OTG?

Ans : Yes. It does.

9. What type of SIM Card does it supports?

Ans : Dual SIM (Micro-SIM/Nano-SIM)

10. Will it support 2G sim?

Ans : Yes. It will support 2G, 3G as well as 4G SIM Card.

11. Does it have notification LED?

Ans : Yes. It Does.

12. Tell us about the battery in Yutopa. Is it removable?

Ans : It has 3,000 mAh non-removable battery.

13. What's the weight of the Yutopia?

Ans : Approx 160g.


e) camera related

1. Tell us about the camera in Yutopia.

Ans : 
21 MP, Sony Camera, dual-LED (dual tone) flash
Features: Phase detection autofocus (PADP), Optical Image Stabilization (OISO

2. Does it support HD recording?

Ans : Yes, 1080p ( 30 fps ) and 720p ( 60 fps ).

3. Does it supports slow motion recoding?

Ans : Yes.

4. What are different photography modes available?

Ans : Panorama, HDR, Landscape, Night Mode, Burst Mode, Slo-Mo Geo-tagging, touch focus, face detection, HDR, panorama

5. What are different filters available?

Ans : Auto, Sketch, Neon, Night mode, Negative, Mono, etc.
         The camera interface allows to you to switch between filters with one swipe.

f) after sales support related


1. What is the warranty on YU Yutopia?

Ans : Your device comes with a 1 Year manufacturer warranty. Accessories shipped with the product comes with 6 months warranty. Read : 
YU Warranty Services and YU Warranty Statement.

2. Where would I go to repair my phone? Where is YU Yutopia service center?

Ans : You can either go to the one of 800+ service centres of YU or you can choose for doorstep service by YU.

3. How do I contact customer care? 

Ans : YU Support : 1-8602-122-122. or you can write to support@yuplaygod.com.
Amazon India : 1-800-419-7355 or 1-800-3000-9009.


4. Will rooting the phone or unlocking the boot loader void my warranty?

Ans : NO. YU wants to encourage the developer community to work with them and create an ecosystem which thrives on consumer engagement. Thus, the warranty will remain intact even if the phone is rooted.


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